April 11, 2025 Trust Investments

This training session will guide you through the steps involved in adding a new child support case, scheduling a hearing, scanning the petition, entering the IV-D reimbursement amount, indicating whether service has been returned as served or unserved, and any other necessary steps leading up to the first hearing.

This session will provide an overview of the Dependency & Neglect process. Future sessions will dive deeper into specific areas in more detail. Link to Zoom Training

This session will guide you through the interface between the Department of Safety and Quest. We will review the eCitation, Court Action Report, and Order of Denial. We hope you can join us! TIME: 11:00 cst / 12:00 est Link to Zoom Training

In this session, we will review how DCS Attorneys can access Quest, including how to create documents and motions within the system. Link to Zoom Training

This session will guide you through how the child support attorneys can use Quest with restricted access, to view the court docket, their child support cases, and submit subsequent filings and proposed orders. View the Training Calendar and participate in training sessions here: Training Calendar (Tennessee)

In this session, we will walk through the steps following court, including typing or scanning a court order, scheduling the next hearing if needed, handling warrants/bonds, child support payments, and creating the IV-D Reimbursement Invoice to DHS.